Overview

Money Back launched in 2017 and specializes in protecting investors from trading scams, and in recovering funds lost to fraudulent investment. The company has four years of experience, and its driving aim is to help those who have fallen victim to fake platforms and and unregulated companies by retrieving the money invested quickly and efficiently. Money Back claims that, if there is sufficient evidence to back a case, funds are retrievable 95% of the time.

We take a look below at the services offered by Money Back, what you can expect to receive from each, and the customer support offered by the company, to help you weigh up if Money Back is the best choice for you to try to retrieve your lost funds.

Services

Money Back offers four key services to reclaim scammed funds and investments or to protect potential investors: Investment and Trading, Consulting and Recovery, and International Banking, as well as a service for merchants and providers. Uniquely, Money Back has experts who have both financial and psychology backgrounds, which combine to make their team highly effective at finding routes to get lost funds back to their rightful owners. Money Back operates on a no win, no fee commission basis, unlike many other companies offering similar payback services.

Investment and Trading

Money Back has wide ranging expertise in financial investment and trading scams. After a scammed client gets in touch with Money Back, their claim will be thoroughly assessed to make sure it is likely to be successful. The client will need to provide full details of their potential case to Money Back, including the name of the broker, agency or company that the client alleges scammed them. If the case is accepted, Money Back will begin pursuing a number of avenues in order to reclaim the misappropriated funds; these include having lawyers contact the malpracticing companies, and contacting the relevant ombudsman, where applicable.

Money Back is extremely well versed in the practices of unregulated brokers, and in a significant number of cases communication to the CEO of the brokerage company, threatening legal action, will result in a settlement offer to the client.

It can take up to six months to reach a settlement, although often it is significantly less time than this. Once a settlement is agreed, the recouped funds will be deposited into the client’s account, via a chargeback, a recall or a signed settlement, and Money Back will take a commission from this amount.

Consulting and Recovery

This service allows investors to consult with Money Back’s experts to assess a potential broker’s legitimacy before investing funds with them. Money Back has extensive experience with scammers and their methods, and can help potential investors to avoid losing their funds to unscrupulous brokers.

After an initial call, a Money Back representative will supply the client with all the relevant information they have gathered on the potential broker, so that the client can make an informed choice about whether or not to use their services. This is a really useful service for new traders especially, who can otherwise easily become ensnared in a scam.

If funds have already been paid to a fraudulent broker or company, then Money Back will initiate a chargeback case to try to recover them, or will start a recall case with the bank to this end. 

International Banking

One of Money Back’s aims is to identify and fight national and international Banking Crime, which has the potential to not only adversely affect the individual, but also to destabilize the financial markets. As part of this mission, Money Back shares any information it has on fraudulent and other financial criminal activity with law enforcement organizations around the world, and supports various police operations in the field.

Money Back has successfully led campaigns targeting consortiums of fraudulent agents, and assists specialist fraud prevention units to share and disseminate information. The company also works to spread awareness of the subject of Banking Crime in order to further tackle and prevent people becoming victims of it.

Merchants and Service Providers

Money Back provides global merchant services that include managing the security of cardholder data. The company can be contacted for more information on this service.

Pricing

Money Back sets prices on a case by case basis; unlike other similar service providers, they openly welcome negotiation on price. Commission is usually between 7-35% percent, and is on a no win, no fee basis. Money Back offers a free initial consultation.

Customer Support

Money Back pride themselves on their honest, customer focused approach. While many payback companies make income from other involved parties in a case, Money Back states they will forgo this in order to provide transparent advice to their clients. Delivering a first rate customer service experience is of utmost importance to Money Back, and their commitment to integrity and professionalism is a measure of this.

The Money Back Office is open for support and advice Monday to Friday, from 9am – 7pm.

Pros
Has helped over 1000 people get their funds back, totalling £10,000,000 recovered to date
Success rate of 82%
Offers a range of services
Have a rating of 4.6/5 on Trustpilot, with 88% of reviewers rating their service as great or excellent
Have a wide breadth of specialist expertise that they bring to bear on each case, including in creative services, insights and strategy, media research, and marketing data
Cons
No standardized commission fee
Limited opening hours to access customer support
ProsCons
Has helped over 1000 people get their funds back, totalling £10,000,000 recovered to date No standardized commission fee
Success rate of 82% Limited opening hours to access customer support
Offers a range of services
Have a rating of 4.6/5 on Trustpilot, with 88% of reviewers rating their service as great or excellent
Have a wide breadth of specialist expertise that they bring to bear on each case, including in creative services, insights and strategy, media research, and marketing data

Conclusion

The customer service provision offered by Money Back is almost universally recognized by their clients as being outstanding. The range of services they offer, including the pre-investment assessment service, are also impressive, as is the wide breadth of industry expertise present in their team.

While they may not take on (or win) every case, there is no doubt that Money Back will go the extra mile for their clients, and, if they think it’s possible to recover funds, they will follow every avenue in an attempt to do so.

9.4
Custom Approach
3+ Years of Experience
Transparency At Every Step
Custom Approach
3+ Years of Experience
Transparency At Every Step
9.4
16,108
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Users Choice
89% Success Rate
Up To 1$M Retrieved Monthly
Fast Case Resolution
Most Reputable
Custom Approach
3+ Years of Experience
Transparency At Every Step
Editor's Choice
Fully Transparent Process
Very Professional Team
Responsive Customer Service
Top 10 Chb FAQ

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