Overview
My Chargeback specializes in financial disputes that center on card-not-present transactions. They offer a fast, professional service that can tackle even the most complex of cases, as well as taking action to restore funds to their clients. They also provide dispute resolution advice and a wide range of resources on their website.
The expertise and success of the team at My Chargeback has resulted in the company being recognized as one of the leading chargeback organizations operating, by news corporations, including Forbes and Fox News, among others.
Services
My Chargeback offers three key services:
- Chargebacks. Most people are aware that they are entitled to a full refund of fees in cases where their debit/credit card was used fraudulently. However, there are other instances that don’t fall into this category where chargebacks may still be successfully applied for. For example, in the case that an item was legitimately ordered, but arrived broken. Or where the client may have purchased an item based on misleading advertising or information, or where the goods didn’t arrive at all.
- Obtaining chargebacks for such authorized transactions can be a very complex process; My Chargeback, however, are experts in the field. Unlike other companies operating in this sector, authorized transaction chargebacks are their main focus, and their specialism in this area is broad and wide-ranging, meaning they are well versed in the techniques to use to achieve success for their clients.
- The Wire Transfer Recall Process. As with the above chargeback scenario, this is for those who have sent wire transfer payments to merchants or individuals who have then either not supplied the goods or services, or where, for example, the goods were delivered but were below an acceptable standard.
- A totally different process needs to be followed in order to recover money lost to merchants that were paid via wire transfer. This may be particularly complex and can often take around three to six months, and longer if the wire transfer was made to a bank in another country. The My Chargeback team will assemble a strong case and put all their resources into successfully claiming back money lost in this manner, using multiple means and methods to do so. They have, to date, worked with over eight hundred banks internationally to gain justice for and recompense their clients.
- Intelligence Reports. These are bespoke reports that My Chargeback prepares for and delivers to its clients, and the provision of this service helps to set them apart from other payback companies currently operating. Clients can request intelligence reports on brokers or organizations they are considering investing in or otherwise doing business with, or can ask for a file to be prepared on a broker or organization that they have already lost money to. My Chargeback will conduct a thorough investigation and, at its conclusion, present to the client a file containing all the pertinent information.
- As cryptocurrency trading continues to rise in popularity, crypto reports are increasingly sought, too. My Chargeback uses the latest technological tools, alongside their extensive database, to track down rogue brokers, and funds that have been misappropriated. My Chargeback has worked with over 450 different law enforcement agencies across more than fifty countries to help recover money lost to crypto fraud and scams and to share information.
The My Chargeback website also features a comprehensive Knowledge Centre that offers information and resources on a range of financial disputes and chargeback scenarios. Here, you’ll also find full details of cardholder rights and obligations, a list of financial regulators, as well as podcasts and webinars to access.
My Chargeback Process
The definition of a chargeback is the reversing of a debit or credit card transaction. For chargeback services, the team will first fully appraise the potential client’s case to ensure it meets all the necessary requirements. If the case is taken on, then My Chargeback will work with the client to gather all the supporting documents and evidence that will be required to present to the bank.
The team will fully support the client through this potentially complex process, navigating them through any attempt by the bank to rebuff or fight the chargeback claim. A member of the team will be present at any meetings or telephone calls that the client needs to have with the bank – if a claim is rejected, then it cannot be re-filed. My Chargeback understands this and works effectively to prepare the strongest case possible to prevent this eventuality.
On occasion, rather than paying the chargeback to the client at this point, the bank will escalate the matter to a government regulator or ombudsman; where this is the case, a member of the Chargeback Team will be on hand to navigate this process. It can take up to six months for a case to conclude.
Pricing
My Chargeback offers an initial consultation free of charge to potential clients. No further fee or commission structure is provided, however as the company states that they work on a case by case basis, and fees, etc, will depend on the complexity of each.
Customer Support
The contact telephone numbers for My Chargeback can be found online; alternatively, there is an online chat-bot available or a form that can be completed and submitted in order for a member of the team to get back to you.
